Company Policy

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SOLOC LLC is pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service. By using this web site and or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and solocllc.com  are superseded and of no force or effect. All content in the solocllc.com Website (the "Site") is intended only for residents of the United States. Solocllc.com maintains the Site for your personal use and information.

Waiting Time (Apply only for point to point service)

Airport Domestic Arrivals: Waiting charges begin 15 minutes after the scheduled pick-up time.  After 15 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.

Airport International Arrivals: Waiting charges begin 45 minutes after the scheduled pick-up time on departures.  After 45 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
 

Non-airport Pickups: Waiting charges begin 15 minutes after the scheduled pick-up time.  After 15 minutes, waiting time is retroactive to the scheduled pick-up time. Waiting Time charges are assessed hourly.

Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.

All Cancellations
All cancellations must be sent via e-mail to solo@solocllc.com. Soloc LLC will reply to you with a cancellation notification e-mail. Save this e-mail for future reference as timely proof of your cancellation. The date on which the cancellation notice is received by SOLOC LLC its agents will determine the applicable cancellation fee. It would be advisable to follow up with a phone call. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, family emergencies, double booking or wrong dates or information. Only if a cancellation request is made within 1 Hour after the reservation was made it can be cancelled free of cost. If cancellation is made after 1 Hour of reservation there will be no refund of deposit. Charge backs from credit card issuing banks are subject to the above policies.
 

Point to Point Service Cancellations
Round Trips must be cancelled as two separate reservations. A cancellation fee equal to 30% of the trip cost will be charged for any cancellation from time of booking up to 24 hours before scheduled pick-up time. Cancellation within 24 hours of scheduled pick up time will result in a full charge equal to the cost of the trip.
A nonrefundable deposit of 30% is required for reservations. Charge backs from credit card issuing banks are subject to the above policies.
 

Hourly Service Cancellations (Applies to all vehicles)
A nonrefundable deposit of 30% will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.

Wedding and Prom Package Cancellations (Applies to all Vehicles)
All Wedding and Prom Package Deals are 100% Non-Refundable from the date and time that the booking is made, whether or not the service is used. 
Packages are Billed garage to garage, the hour starts from the time the vehicle leaves our facility in Boston until the vehicle arrives back to our facility in Boston.
Charge backs from credit card issuing banks are subject to the above policies.

Changes in Booking.
Any change to an existing reservation has to me made via email by sending an email to solo@solocllc.com or phone by calling  707-999-4999. When the change is made, a revised email will be sent to the customer with the updated information. During a service, if the customer changes the drop off location, additional charges will apply based on the new location. For hourly service, additional hours can be added at the same rate of the original booking ( As long as the vehicle is available). Solocllc.com reserves the right to refuse to extend the service if the vehicle is not available, ending the service at the original contract agreement.

During the Service/Ride
Soloc LLC is not responsible for personal property left in vehicle. All vehicles are none smoking. Passengers are prohibited to open the vehicle door while the car is moving, throwing objects from the vehicle or shouting and sticking body parts out.
The customer accepts a minimum monetary responsibility of $300 for any "Physical Damage" to the vehicle caused by any passenger. This includes damage resulting from improper use of the vehicle and its contents, including but not limited to audio/video equipment, lighting, upholstery, carpet and all other exterior/interior vehicle components. Decision as to the unusual use or wear of the vehicle rests solely with Soloc LLC.